Returns policy

I always do my best to deliver products I hope you’ll love but, should you change your mind or are not satisfied, you have 7 days to return your item(s) for a full refund or replacement.

Returns policy: how it works

•   Contact me with your order number handy and the reason for your return

•   As soon as I receive your request, I’ll send step-by-step instructions on how to return your order

•   Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in

•   Once I receive your returned order, I’ll replace it or refund it, including any shipping costs

•   I process all refunds within 28 days

Returns policy: what you need to know

1. I recommend you keep proof of postage for any returned item(s) as I cannot consider a claim for returned goods lost in transit without one

2. If you are a business customer my ‘7 day guarantee’ does not apply. My business order guarantee only covers faulty workmanship or damage whilst in transit

3. I cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged)

4. I cannot offer goods in exchange for the ones that you return, only replacements

Comments, complaints and feedback

I really value your feedback - good or bad. So, if for any reason your unhappy with your order, please get in touch with me on 07979 690701 (+44 (0)7979 690701) outside the UK), or email me at prints@tamarastubbs.com so I can do better next time.

Unless I am in a remote region, I respond to all complaints within 5 working days.